Refund policy

Returns

We accept return requests within 30 days of delivery. Items must be unused, unwashed, in their original packaging, and accompanied by proof of purchase.

To start a return, email ondulofficial@gmail.com before sending anything back. Returns sent without approval may not be accepted. Approved returns must be sent to the address provided in our instructions.

Customers are responsible for return shipping unless an item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable. We do not charge a restocking fee.

Damaged or incorrect items

Inspect your order when it arrives and contact us promptly if an item is damaged, defective, or incorrect. Include your order number and clear photos so we can review the issue with the fulfilling supplier.

Exceptions

Gift cards, final-sale items, and used or washed bedding cannot be returned. For hygiene reasons, opened bedding may be accepted only when a verified defect or fulfillment error is involved.

Refunds

After an approved return is received and inspected, we will notify you of the decision. Approved refunds are issued to the original payment method. Banks and card providers may need additional time to post the refund.

Cancellations